Terms of service

TERMS OF SERVICE

Last updated: 8 September 2026

Welcome to Kellyngston.

These Terms of Service (“Terms”) govern your use of Kellyngston.store (the “Website”) and any purchase you make through the Website.

Throughout these Terms, the terms “Kellyngston”, “we”, “us” and “our” refer to the operator of Kellyngston.store. The terms “you” and “your” refer to any person accessing the Website or purchasing products from us.

Please read these Terms carefully before using our Website or placing an order.

By accessing the Website or purchasing from us, you agree to be bound by these Terms.

Nothing in these Terms affects or limits any mandatory rights you have as a consumer under applicable United Kingdom law.

Website: Kellyngston.store
Email: sales@Kellyngston.store

1. ABOUT KELLYNGSTON

Kellyngston operates an online retail store offering men's fashion, accessories and related products.

Our customer service contact is:

Email: sales@Kellyngston.store
Website: Kellyngston.store

Our full legal business name and geographical trading or registered address will be made available on the Website where required by applicable law.

2. ELIGIBILITY TO USE THE WEBSITE

By placing an order through the Website, you confirm that:

  • you have the legal capacity to enter into a binding contract;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method selected; and

  • you are purchasing products for lawful purposes.

If you are under 18, you should only place an order with the involvement and permission of a parent or legal guardian where required.

3. INFORMATION ABOUT OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, prices and other information displayed on the Website are accurate.

However, the appearance of colours may vary depending on your device, display settings, lighting and screen configuration.

Minor differences that do not affect the essential characteristics of a product may occur.

Nothing in this section limits your legal right to receive goods that:

  • are as described;

  • are of satisfactory quality; and

  • are fit for any purpose made known to us where applicable.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that item.

We may withdraw products from sale or change product availability at any time before a contract is formed.

If an item becomes unavailable after you place an order, we will contact you and, where appropriate, refund any amount paid for the unavailable item.

5. PLACING AN ORDER

Our checkout process allows you to review your order and correct errors before submitting it.

Before submitting your order, you should check:

  • the products selected;

  • size and colour;

  • quantities;

  • delivery address;

  • delivery method;

  • billing information; and

  • total amount payable.

By selecting the final payment or order button, you acknowledge that placing the order creates an obligation to pay if we accept your order.

After placing an order, you should receive an electronic acknowledgement.

This acknowledgement confirms that we have received your order but does not necessarily mean that your order has been accepted.

6. FORMATION OF THE CONTRACT

Your order constitutes an offer to purchase products from us.

Unless stated otherwise during checkout, a binding contract between you and Kellyngston is formed when we confirm acceptance of your order or dispatch the relevant goods.

We reserve the right to decline an order before acceptance.

If we decline an order after payment has been authorised or collected, we will arrange an appropriate refund.

7. REASONS WE MAY REFUSE OR CANCEL AN ORDER

We may reasonably refuse or cancel an order where, for example:

  • a product is unavailable;

  • payment cannot be authorised;

  • the information supplied is incomplete or materially incorrect;

  • we reasonably suspect fraud or unauthorised payment activity;

  • the order appears to involve unlawful activity;

  • an obvious and genuine pricing or listing error has occurred;

  • delivery to the requested location is unavailable; or

  • purchasing limits disclosed on the Website have been exceeded.

We will not cancel orders for discriminatory or otherwise unlawful reasons.

Where an order has been paid for but is not accepted, amounts due to be returned will be refunded.

8. PRICES

Prices are displayed in the currency indicated on the Website.

For UK consumers, the total price and any taxes required to be included will be displayed in accordance with applicable law.

Delivery charges and other mandatory charges, where applicable, will be disclosed before you place the order.

We will not add optional charges without your express consent.

9. PRICING ERRORS

We make reasonable efforts to ensure that prices are accurate.

If we discover an obvious pricing error before accepting your order, we may contact you and give you the option of proceeding at the correct price or cancelling the order.

Where applicable, any amount already paid for a cancelled order will be refunded.

Nothing in this provision allows Kellyngston to alter an agreed price arbitrarily after a binding contract has been formed.

10. PROMOTIONS AND DISCOUNTS

From time to time, Kellyngston may offer:

  • discount codes;

  • promotional pricing;

  • multi-buy offers;

  • seasonal promotions;

  • gifts with purchase; or

  • other special offers.

Additional conditions may apply to individual promotions.

Any material conditions will be disclosed clearly in connection with the promotion.

Promotional claims and price reductions will be presented in accordance with applicable UK consumer protection law.

Unless otherwise stated:

  • promotional codes cannot be exchanged for cash;

  • only one promotional code may be applied per order;

  • promotional codes must be used before their stated expiry date; and

  • discounts cannot normally be applied retrospectively to completed orders.

Nothing in a promotion restricts your statutory consumer rights.

11. PAYMENT

Available payment methods will be displayed during checkout.

You must provide complete and accurate payment information.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

Kellyngston does not guarantee that every payment method will be available for every transaction or location.

If your payment is declined, we are not obliged to dispatch the order.

12. FRAUD PREVENTION

Orders may be subject to reasonable fraud prevention and security checks.

Where necessary, we may request additional information to verify:

  • identity;

  • billing information;

  • delivery information; or

  • payment authorisation.

We reserve the right to reject transactions that we reasonably believe may be fraudulent or unauthorised.

Any processing of personal information for fraud prevention purposes will be carried out in accordance with applicable data protection law.

13. DELIVERY

Available delivery methods, charges and estimated delivery periods will be displayed on the Website or during checkout.

Our detailed delivery terms are set out in our Shipping Policy.

Unless another delivery period has been expressly agreed, goods will be delivered within the period required by applicable UK consumer law.

Delivery estimates are estimates unless we expressly agree that a particular date is essential to the contract.

14. DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address.

Please check your address carefully before placing an order.

If you identify an error after placing an order, contact:

sales@Kellyngston.store

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered the dispatch process.

This does not affect any responsibility Kellyngston has where goods are delivered incorrectly due to our own error.

15. DELIVERY DELAYS

We will take reasonable steps to deliver products within the agreed or applicable delivery period.

If there is a significant delay, your rights may include requiring delivery within an additional appropriate period or cancelling the contract where permitted by law.

Nothing in these Terms limits your statutory rights relating to late delivery.

16. RISK IN THE GOODS

For consumer purchases, risk in the goods passes to you when you, or a person identified by you to take possession of the goods, receives them, subject to applicable law.

Different rules may apply if you independently arrange for a carrier that was not offered by us.

17. OWNERSHIP OF GOODS

Ownership of goods will pass to you in accordance with applicable law and the terms of the transaction, generally once full payment has been received and the goods have been supplied.

Risk and legal ownership are separate concepts and may pass at different times.

18. RIGHT TO CANCEL ONLINE ORDERS

Consumers purchasing online generally have statutory cancellation rights.

For most eligible goods, you may notify us that you wish to cancel within 14 days after receiving the goods, without giving a reason.

After notifying us of a valid cancellation, you must return the goods within the applicable statutory return period.

Certain products and contracts may be excluded from this cancellation right where permitted by law.

Full details are provided in our Return & Refund Policy.

Nothing in these Terms limits your statutory cancellation rights.

19. KELLYNGSTON 30-DAY RETURN POLICY

In addition to statutory consumer rights, Kellyngston provides eligible customers with a 30-day return period, subject to the conditions set out in our Return & Refund Policy.

This voluntary policy is additional to, and does not replace, your legal rights.

For full details, please refer to our Return & Refund Policy available on Kellyngston.store.

20. FAULTY, DAMAGED OR MISDESCRIBED GOODS

UK consumer law provides legal remedies where goods do not conform to the contract.

Products must, where applicable:

  • be of satisfactory quality;

  • match their description; and

  • be fit for their intended or agreed purpose.

Depending on the circumstances, statutory remedies may include:

  • rejection and refund;

  • repair;

  • replacement; or

  • price reduction.

These rights are separate from any voluntary return policy offered by Kellyngston.

If you receive a faulty, damaged, incomplete or incorrect product, contact:

sales@Kellyngston.store

21. RETURNS AND REFUNDS

Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy.

Where there is any conflict between a voluntary provision in these Terms and a mandatory consumer right under applicable law, the statutory right takes priority.

22. PERSONAL INFORMATION

When you use our Website or place an order, we may collect and process personal information.

Our processing of personal data is governed by our Privacy Policy and applicable UK data protection legislation.

You are responsible for ensuring that information you provide to us is accurate.

23. COOKIES

The Website may use cookies and similar technologies for purposes including:

  • essential Website functionality;

  • security;

  • preferences;

  • analytics; and

  • advertising or marketing, where permitted.

Further information will be provided through our Cookie Policy or cookie consent mechanism where applicable.

24. EMAIL AND MARKETING COMMUNICATIONS

Transactional communications relating to orders, payments, returns and customer service may be sent where necessary to perform our contract with you or otherwise permitted by law.

Marketing communications will be sent only where there is a lawful basis to do so.

Where applicable, you may unsubscribe from electronic marketing using the unsubscribe method provided in the communication.

25. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content are owned by, licensed to or lawfully used by Kellyngston.

This includes, where applicable:

  • trademarks;

  • logos;

  • brand names;

  • product photography;

  • graphics;

  • illustrations;

  • Website design;

  • text;

  • videos;

  • icons;

  • software;

  • layouts; and

  • other creative material.

All applicable intellectual property rights are reserved.

26. LIMITED PERMISSION TO USE THE WEBSITE

You may access and use the Website for personal, lawful and non-commercial purposes.

You may not, without permission and except where permitted by law:

  • reproduce substantial portions of the Website;

  • republish Website content commercially;

  • sell or license our content;

  • modify our trademarks or branding;

  • scrape or systematically extract Website content;

  • use our Website to create a competing service;

  • circumvent security measures; or

  • falsely represent an association with Kellyngston.

27. PROHIBITED USE

You must not use the Website:

  • for unlawful or fraudulent purposes;

  • to violate another person's rights;

  • to distribute malware or malicious code;

  • to interfere with Website security;

  • to attempt unauthorised access to systems or accounts;

  • to submit false or misleading information;

  • to impersonate another person;

  • to conduct automated activity that unreasonably disrupts the Website; or

  • in any manner prohibited by applicable law.

We may restrict access where reasonably necessary to protect the Website, customers or third parties.

28. CUSTOMER REVIEWS AND USER CONTENT

Where the Website allows reviews, photographs, comments or other content to be submitted, you must ensure that your contribution:

  • is genuine;

  • relates to your actual experience where represented as a review;

  • does not contain unlawful material;

  • does not infringe intellectual property rights;

  • is not fraudulent or misleading;

  • does not contain malicious code; and

  • does not unlawfully disclose another person's personal information.

Kellyngston will not knowingly commission, publish or facilitate fake or misleading consumer reviews.

We may moderate or remove content where we reasonably believe this is necessary to comply with law or enforce these Terms.

29. THIRD-PARTY SERVICES

The Website may contain links to or integrations with third-party websites, payment processors, delivery companies, social networks or other services.

Third-party services may be governed by their own terms and privacy policies.

A link to a third-party website does not necessarily constitute an endorsement.

Nothing in this section excludes any responsibility that Kellyngston cannot lawfully exclude.

30. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly.

However, we do not guarantee uninterrupted or error-free availability.

We may temporarily restrict access for:

  • maintenance;

  • security;

  • technical updates;

  • infrastructure problems; or

  • circumstances outside our reasonable control.

Such restrictions do not affect contractual or statutory rights relating to orders already placed.

31. CHANGES TO THE WEBSITE

We may change:

  • Website design;

  • product ranges;

  • features;

  • content;

  • availability; and

  • functionality

from time to time.

Changes will not retrospectively remove rights already acquired under an existing consumer contract.

32. OUR RESPONSIBILITY TO YOU

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

  • death or personal injury caused by negligence where liability cannot legally be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory rights relating to goods;

  • liability that cannot be excluded under the Consumer Rights Act 2015; or

  • any other liability that cannot lawfully be excluded or limited.

33. CONSUMER LOSSES

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where liability cannot lawfully be excluded.

Nothing in this section affects statutory consumer rights.

34. BUSINESS USE

The Website is primarily intended for consumers.

If you purchase goods wholly or mainly for commercial or business purposes, certain consumer rights described in these Terms may not apply.

Where a separate business-to-business agreement exists, that agreement may apply instead.

35. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused solely by events outside our reasonable control where and to the extent permitted by law.

Such events may include:

  • major transport disruption;

  • natural disasters;

  • serious infrastructure failures;

  • governmental restrictions;

  • industrial disruption;

  • widespread telecommunications failures; or

  • other exceptional circumstances beyond reasonable control.

Where such an event materially affects your order, we will take reasonable steps to minimise the impact and communicate with you.

Your statutory rights, including rights relating to delivery, remain unaffected.

36. COMPLAINTS

We aim to resolve complaints fairly and promptly.

If you have a complaint concerning:

  • an order;

  • product quality;

  • delivery;

  • a refund;

  • Website information; or

  • customer service,

please contact:

sales@Kellyngston.store

Please include your order number where relevant.

37. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes in law;

  • changes to our business;

  • changes to our Website;

  • new services;

  • security requirements; or

  • operational changes.

The version applicable to your purchase will normally be the version in effect when your contract with us was formed.

We will not retrospectively change agreed contractual terms in a way that unlawfully disadvantages you.

38. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

39. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, if we delay taking action regarding a breach, we may still take appropriate action later where permitted by law.

40. TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another organisation where permitted by law and where doing so does not reduce your consumer rights.

If such a transfer materially affects your rights, we will provide information where legally required.

You may only transfer your contractual rights or obligations where permitted by law or with our agreement, except where applicable law provides otherwise.

41. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms are between you and Kellyngston.

No other person will generally have a right to enforce these Terms, subject to any rights that cannot lawfully be excluded.

42. ENTIRE AGREEMENT

These Terms, together with the policies referred to in them and information expressly incorporated into your order, form the agreement governing your purchase.

Nothing in this clause excludes liability for fraud or prevents a consumer from relying on statements or rights that cannot legally be excluded.

43. CONSUMER PROTECTION

These Terms are intended to comply with applicable UK consumer legislation, including, where relevant:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • Digital Markets, Competition and Consumers Act 2024;

  • applicable electronic commerce legislation;

  • applicable data protection legislation; and

  • other mandatory UK consumer protection requirements.

Nothing in these Terms is intended to waive, exclude or restrict a mandatory statutory right.

If a provision conflicts with a mandatory legal right, the mandatory legal right will prevail.

44. GOVERNING LAW AND COURTS

If you are a consumer resident in the United Kingdom, these Terms and any contract between you and Kellyngston will be governed by the applicable law of the part of the United Kingdom in which you live, to the extent required by law.

Consumers resident in:

  • England or Wales may generally bring proceedings in the courts of England and Wales;

  • Scotland may generally bring proceedings in the Scottish courts; and

  • Northern Ireland may generally bring proceedings in the courts of Northern Ireland,

subject to applicable consumer jurisdiction rules.

Nothing in these Terms deprives you of mandatory protections provided by the law applicable to you.

45. CONTACT INFORMATION

Questions about these Terms should be sent to:

Kellyngston
Website: Kellyngston.store
Email: sales@Kellyngston.store

© 2026 Kellyngston. All rights reserved.