Contact information
CONTACT INFORMATION
Last updated: 8 September 2026
Thank you for visiting Kellyngston.
If you have any questions regarding your order, delivery, returns, refunds, products or our Website, please contact our customer service team using the details below.
CUSTOMER SERVICE
Store: Kellyngston
Website: Kellyngston.store
Email: sales@Kellyngston.store
For the quickest assistance, please contact us by email.
CUSTOMER SUPPORT ENQUIRIES
You may contact us regarding:
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order status;
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delivery and tracking;
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returns;
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refunds;
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exchanges;
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damaged or faulty products;
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incorrect items;
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product information;
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sizing enquiries;
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payment enquiries; and
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general customer service.
Please email:
ORDER ENQUIRIES
When contacting us about an existing order, please include:
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your full name;
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your order number;
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the email address used when placing your order; and
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a brief description of your enquiry.
Providing this information will help us locate your order and assist you more efficiently.
RETURNS AND REFUNDS
For questions about cancellations, returns, exchanges or refunds, please contact:
Please include your order number and the item or items concerned.
Where an item is damaged, defective or incorrect, photographs may help us investigate the matter more efficiently.
Your statutory consumer rights remain unaffected.
DELIVERY AND TRACKING
For delivery or tracking enquiries, please contact:
Please provide your order number and any tracking information available to you.
For more information about delivery methods and estimated delivery periods, please refer to our Shipping Policy.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
If you receive an item that is:
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damaged;
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defective;
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incomplete;
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incorrect; or
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not as described,
please contact us as soon as reasonably possible at:
Please include your order number and a description of the issue.
Where reasonably available, you may also provide clear photographs of the product and packaging.
Nothing in this section limits your rights under applicable United Kingdom consumer law.
CANCELLATION REQUESTS
If you wish to cancel an order, please contact:
as soon as possible.
If your order has already been dispatched, you may still have cancellation and return rights under our Return & Refund Policy and applicable UK consumer law.
BUSINESS INFORMATION
Trading Name: Kellyngston
Website: Kellyngston.store
Customer Service Email: sales@Kellyngston.store
RESPONSE TIMES
We aim to respond to customer enquiries as quickly as reasonably possible.
Response times may be longer during:
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weekends;
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UK bank holidays;
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major promotional periods; and
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periods of unusually high customer demand.
Please avoid sending multiple messages regarding the same enquiry, as this may delay our ability to respond efficiently.
COMPLAINTS
If you wish to make a complaint, please contact:
Please include:
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your name;
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order number, where applicable;
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details of your complaint; and
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the outcome you are seeking.
We aim to handle complaints fairly and reasonably.
PRIVACY ENQUIRIES
For questions concerning personal data, privacy or data protection, please contact:
Please clearly identify that your enquiry relates to privacy or personal data.
Further information about how we process personal information can be found in our Privacy Policy.
WEBSITE ENQUIRIES
For questions relating to Kellyngston.store, including technical issues or Website content, please contact:
IMPORTANT INFORMATION
For customer transparency and compliance purposes, Kellyngston should display its actual legal business identity and a genuine geographical business or registered address where required by applicable UK law.
The email address alone should not be used as a substitute for mandatory company or trader information where such information is legally required.
CONTACT KELLYNGSTON
Kellyngston
Website: Kellyngston.store
Email: sales@Kellyngston.store
© 2026 Kellyngston. All rights reserved.