Shipping policy
SHIPPING POLICY
Last updated: 8 September 2026
At Kellyngston, we aim to provide a reliable and straightforward delivery experience for every order placed through Kellyngston.store.
This Shipping Policy explains our available delivery methods, estimated delivery times, order processing and other important shipping information.
Website: Kellyngston.store
Customer Service: sales@Kellyngston.store
1. DELIVERY OPTIONS
We currently offer the following delivery methods:
Standard Shipping — FREE
Estimated delivery time: 5–12 business days
Cost: Free
Standard Shipping is available at no additional charge on eligible orders.
Express Shipping — PAID
Estimated delivery time: 5–8 business days
Cost: Calculated and displayed at checkout
Express Shipping is available for customers who prefer a faster delivery option.
The applicable Express Shipping charge will be clearly displayed before you complete your purchase.
2. BUSINESS DAYS
Business days are normally:
Monday to Friday
and exclude weekends and UK public or bank holidays.
Delivery estimates are calculated using business days unless stated otherwise.
3. ORDER PROCESSING
Orders may require a processing period before dispatch.
Processing includes:
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payment verification;
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order confirmation;
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stock preparation;
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packaging; and
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handover to the delivery carrier.
Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.
4. DELIVERY ESTIMATES
Estimated delivery periods are:
Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days
Delivery times are estimates and may vary depending on:
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destination;
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carrier operations;
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local delivery conditions;
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public holidays;
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severe weather;
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high-volume shopping periods;
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customs procedures where applicable; and
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other circumstances outside our reasonable control.
We will take reasonable steps to ensure that your order is delivered within the stated or otherwise applicable delivery period.
5. DELIVERY CHARGES
Standard Shipping is provided free of charge on eligible orders.
Express Shipping is a paid delivery service.
The exact Express Shipping fee applicable to your order will be displayed during checkout before payment is completed.
No undisclosed mandatory delivery charge will be added after you place your order.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
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recipient name;
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street address;
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house or flat number;
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postcode;
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town or city;
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country; and
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contact details
before completing your purchase.
Kellyngston is not responsible for delays caused solely by incorrect or incomplete delivery information supplied by the customer.
7. ADDRESS CHANGES
If you notice an error in your delivery address, contact us as soon as possible at:
We will make reasonable efforts to update the address before dispatch.
However, once an order has been processed or handed over to the carrier, we may not be able to change the delivery address.
8. ORDER TRACKING
Where tracking is available, tracking details will normally be sent to the email address used when placing the order.
Tracking information may take some time to update after dispatch.
If your tracking details do not update immediately, this does not necessarily mean that the parcel has not been shipped.
9. MULTIPLE PARCELS
In some circumstances, an order containing several products may be dispatched in more than one parcel.
If this happens:
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parcels may arrive on different days;
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separate tracking numbers may be provided; and
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no additional delivery fee will be charged solely because an order has been split into multiple parcels unless clearly agreed otherwise.
10. DELIVERY DELAYS
Although we aim to meet our estimated delivery periods, delays may occasionally occur.
Possible causes include:
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carrier disruption;
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severe weather;
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transportation delays;
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public holidays;
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customs delays;
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unusually high order volumes;
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incorrect address information; or
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circumstances outside our reasonable control.
If your order is significantly delayed, please contact:
Nothing in this Shipping Policy limits any statutory rights you may have in relation to late delivery.
11. LOST PARCELS
If you believe your parcel has been lost, please contact us at:
Please include:
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your full name;
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order number;
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delivery address; and
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any available tracking information.
We may contact the carrier to investigate the delivery.
Where a parcel is confirmed as lost and Kellyngston remains responsible for delivery under applicable law, we will provide an appropriate remedy.
12. DAMAGED PARCELS
If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If the product itself is damaged, defective or incomplete, contact:
Please provide photographs of the parcel and product where reasonably available.
Your statutory rights relating to faulty or damaged goods remain unaffected.
13. FAILED DELIVERY
If delivery cannot be completed, the carrier may:
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attempt delivery again;
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leave the parcel at an authorised safe location;
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deliver it to a collection point; or
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return the parcel to the sender.
The exact procedure depends on the carrier and destination.
Customers should follow any delivery instructions provided by the carrier.
14. UNCLAIMED OR REFUSED PARCELS
If a parcel is refused or not collected and is returned to us, please contact customer service.
Any refund or reshipment will be handled in accordance with:
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the circumstances of the delivery;
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our Return & Refund Policy; and
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applicable consumer law.
15. DELIVERY RESPONSIBILITY
For consumer orders, Kellyngston remains responsible for the goods until they are delivered to:
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you; or
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a person identified by you to receive them,
subject to applicable UK consumer law.
Different rules may apply where you independently arrange a carrier that was not offered by Kellyngston.
16. CUSTOMS AND IMPORT CHARGES
Orders delivered within the United Kingdom will generally be handled according to the taxes and charges displayed or otherwise applicable at checkout.
For international orders, customs duties, import taxes or local charges may apply depending on the destination.
Where such charges are not collected by Kellyngston at checkout, they may be payable by the recipient in accordance with local law.
Any applicable charges should be disclosed where required by law.
17. INTERNATIONAL SHIPPING
Where international shipping is available, delivery times may vary depending on:
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destination country;
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customs processing;
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local postal services;
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import regulations; and
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carrier availability.
The delivery options available for your destination will be shown during checkout.
18. PUBLIC HOLIDAYS AND PEAK PERIODS
Orders placed during:
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Christmas;
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Black Friday;
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major sales;
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public holidays; or
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other high-demand periods
may experience longer processing or delivery times.
We recommend allowing additional time during these periods.
19. DELIVERY TIME SUMMARY
Standard Shipping
Estimated delivery: 5–12 business days
Cost: Free
Express Shipping
Estimated delivery: 5–8 business days
Cost: Paid — displayed at checkout
20. YOUR CONSUMER RIGHTS
Nothing in this Shipping Policy affects your statutory rights under applicable United Kingdom consumer law.
If goods are delivered late, damaged, faulty, incorrect or not as described, you may have additional rights under UK law.
Please refer to our Return & Refund Policy and Terms of Service for further information.
21. CONTACT US
If you have any questions about delivery, tracking or your order, please contact:
Kellyngston
Website: Kellyngston.store
Email: sales@Kellyngston.store
We will be happy to assist you with your delivery enquiry.
© 2026 Kellyngston. All rights reserved.